2025 New Customer Portal Launch :)

We are off to an exciting start to the year, one of the launches is the new customer portal.

Here are the benefits of using a good customer portal -

✅ One Team, One Goal 

The portal integrates IT and the client seamlessly. Site champions, automated approvals, and clear processes turn us into one team working toward the same goal – not two separate entities. 

✅ Automation Where It Matters 

You can begin automating common tasks like starters and leavers. If the requests are predictable, let’s take the burden off the helpdesk and, in turn, reward the client with time saved and a smoother experience. 

✅ Tighter Processes 

How often do you onboard a new user, only to deal with five more tickets for forgotten permissions or missing equipment? The portal should capture everything upfront in one swoop – saving time, hassle, and repeated back-and-forth. 

✅ Smarter Reporting 

I’ll admit it – I’m relentless about reporting. Categorising requests properly isn’t just good housekeeping – it’s a game-changer for identifying trends, improving processes, and saving money. 

Customer portals shouldn’t be an afterthought. Done right, they transform how we work together, automate the mundane, and deliver real value to clients.